On February 15th, LAHRA’s luncheon series featured Sarah Brabbs, M.A., owner of Optimizing Relationships. Sarah is a speaker, coach, trainer and author. She opened her presentation to a sold-out audience with a favorite quote (below) that set the tone for the rest of the presentation.

What we see changes what we know. What we know changes what we see.

~Jean Piaget

“Communication can be good or it can be exceptional.”

We learned that criticism is more of a problem with women. Stay away from words like always or never. Be specific, complain and don’t blame. Use a “gentle start-up approach” and be aware of habitual tone, word choice and timing.  Men have more problem with defensiveness. This happens when we feel attacked.  Help with that comes from taking responsibility. Take at least partial responsibility. Look for what you can agree with. “To fully listen means we are showing the other person – you are the most important thing to me right now.”

Copies of Sarah Brabbs book, “SO people say YOU’RE AN A**HOLE: A Book for you, People Who Love You, and People Who Work with You” were raffled off.  Other raffles included a one-hour consultation or coaching with Sarah – or talking over lunch or glass of wine. To purchase Sarah’s book on Amazon, click hereIf you missed

The luncheon was SOLD OUT. Much thanks to our speaker and Lake Trust Credit Union for hosting LAHRA luncheons.